Support Center
Help Desk
Get technical support and assistance for all Zemen Technologies products and integrations.
Phone Support
+251 97 294 0000
Mon–Sat, 8:30 AM – 6:00 PM EAT
Email Support
hello@zemen.com.et
Response within 24 hours
Emergency (Critical)
4-hour SLA guaranteed
Production-down response
Severity Guide & SLA
🔴 Critical — Production Down4-hour response
Complete system outage or data loss affecting all users.
🟠 High — Major Feature Broken8-hour response
Core functionality unavailable, no workaround available.
🟡 Medium — Partial Degradation24-hour response
Some features impaired; workaround available.
🟢 Low — Minor / Cosmetic3-business-day response
UI issue, feature request, or general question.
Support Ticket
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